Q: Does Family to Family accept insurance?
A: We currently accept Pregnancy Medicaid and Family Planning Medicaid only. We are out of network for all other insurances. This means we are a pay at the time of service office. We have chosen to be out of network because we do not want commercial insurance determining what is best for you. We believe that is a decision between you and your health care team. We suggest before your appointment you check with your individual policy and see what your out of network coverage may be. If you have coverage, we can provide you with a copy of your encounter form and health insurance claim form to send for reimbursement.
Q: Can I get reimbursed for services?
A: If you want to know if a specific service is covered, we recommend calling the number on the back of your insurance card and letting them know we are out of network providers. We strongly encourage our patients to educate themselves on their insurance plan, co-pays and whether or not you have met your deductible.
Q: How can I get reimbursed from my insurance company for covered services?
A: When you check out from your appointment, the clinic assistants can provide you with a copy of your encounter form as well as a HCFA (Health Insurance Claim Form) after you have paid for services. Let them know you are going to file for reimbursement with your insurance company so they can ensure all the required diagnosis codes are designated. Family to Family are considered "out-of-network" providers. We are in no way responsible for reimbursement or claim denials
Q: What methods of payment are accepted?
A: Payment in full is required at the time of your appointment (unless you are covered by Pregnancy or Family planning Medicaid). We accept cash, personal checks, Visa, Master Card, Discover and American Express.
Q: Isn't paying out of pocket too expensive?
A: When you are used to paying a $20-$30 co-pay, paying directly for services can be an adjustment. We encourage all patients to investigate, in advance, what their deductible and reimbursement rates are. Out patients tell us the cost is worth the value of care they receive at Family to Family.
Q: How do you handle people who have questions about immunizations?
A: We see families that choose not to immunize, immunize selectively, immunize on a delayed schedule or immunize on a conventional schedule. We also offer both private and group "immunization talks" to help educate families about the issues surrounding vaccinations. It is our view that immunizations should be approached in an individualized manner, taking into consideration a family's needs, fears, beliefs, lifestyle, and dynamic. We offer mercury-free vaccinations to families that choose to immunize, including monovalent doses of measles, mumps and rubella.